Cancellation Policy - CNC Tagaytay Staycation
We understand that travel plans can sometimes change. To ensure a smooth booking process for all our guests, we've outlined our cancellation policy below.
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Free Cancellation Period:
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Guests may cancel their reservation free of charge up to 48 hours (2 days) prior to the scheduled arrival time. This allows for flexibility while respecting our commitment to providing confirmed bookings.
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Cancellation within 48 Hours of Arrival:
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For cancellations made within 48 hours of the scheduled arrival time, or in the event of a "no-show," the full reservation amount will be charged. This policy helps us manage our availability and ensures fair treatment for all guests.
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How to Cancel:
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To cancel your reservation, please contact us directly through the booking platform or contact details provided in your confirmation email. Please include your booking reference number and name.
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Prepayment:
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In some cases, prepayment of the total reservation amount may be required. This will be clearly stated during the booking process.
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Exceptions:
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In exceptional circumstances, such as documented medical emergencies or travel disruptions, we may consider waiving cancellation fees. Please contact us as soon as possible to discuss your situation.
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Contact Us:
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If you have any questions or require further clarification regarding our cancellation policy, please do not hesitate to contact us.